Personal 

Assistance 

Our support makes you reachable even when you’re not available and keeps you in control even when you’re out and about.

 

We exist to make your life easier; you can focus on the job in hand knowing that we’re taking care of the business opportunities you can’t afford to miss.  Our Personal Assistance packages are our core offering and central to our success.  And, as our success stems 100% from your success, we work really hard to ensure that these PA packs deliver the best value possible for your business.

 

Our purpose is to take care of both you and your business. The assistance we provide is genuinely personal in nature and tailored to your specific needs:

  • we don’t use scripts to answer calls (we don’t need to as you’ll have a dedicated Virtual Office Team member looking after you and they’ll quickly get to know exactly how you want your calls handled)
     

  • we action calls on your behalf,  follow up by email, and proactively manage your diary appointments
     

  • our team members are all highly experienced so they hit the ground running, making a difference to your business from day one

It's easy to set up - simply divert your number to our number 

We action your business calls so it frees you up to start and complete jobs without distraction

Your dedicated team member answers calls in your business name and handles them professionally

We keep you informed: you can receive a text after each call (or just after important ones), plus an end of day summary

Rates:

All our packages include:

● Call-forwarding: your number redirected to your dedicated team member

● Calls answered using your business name

● Integrated diary management, we'll take care of all your appointment scheduling

● Business-relevant calls only (inbound and outbound, including any necessary call-backs).  We DO NOT count wrong numbers; we DO NOT count calls requiring no further action.

● Instant notification of (relevant) calls via email or SMS

● Weekly face-to-face client meetings and all client phone liaison

● End of day summary email detailing all calls

● Calls answered or voicemails actioned between 9am - 5pm.  Out of hours answerphone service provided (and we handle call-backs the next day)

PA 20:  £150/month + vat

All of the above.

For 20 business-relevant calls: inbound/outbound, including call-backs.  Call tally excludes wrong numbers and calls where people don't leave a message.

 

PA 50:  £300/month + vat

As above

For 50 business-relevant calls: inbound/outbound, including call-backs.  Call tally excludes wrong numbers and calls where people don't leave a message.

 

PA 100:  £500/month + vat

As above

For 100 business-relevant calls: inbound/outbound, including call-backs.  Call tally excludes wrong numbers and calls where people don't leave a message.

 

We regularly review usage with our clients to ensure that users are on the most appropriate package and getting the optimum value from Virtual Office Team.

 

Our PA packages work on a subscription basis; they’re flexible so that you can upgrade or downscale without onerous notice periods.

Add-ons

Email Management 

Keeping on top of emails can be a job in itself.  It’s a task done more efficiently on a PC than on a smartphone whilst out on a job so why not let us pick this one up too, rather than you having to plough through correspondence after a busy day.  We’ll find the key emails and bring them to your attention.

You choose which approach you prefer: you can authorise our access to your email account or we can have our own email account in your company name.  We’re happy to set this up and show you how it works.

We’ll blitz your inbox, field incoming enquiries, update diaries, and create and organise folders.  We categorise emails so that you know exactly where to look to respond promptly to new business, existing customer enquiries and internal correspondence respectively.  At the end of each day, our email summary details the key inbox actions we’ve taken on your behalf so it’s easy for you to keep abreast of things.

We can also handle email marketing mail-outs, collating the responses and clearing bounce-backs so it's easy to see the genuine leads.  We can help make your email marketing work harder for you.

We can arrange a bespoke package based on historical email activity and to suit your budget.  Depending on your traffic, c.3-5 hours/month is typically required.

​£30 per hour + vat

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© 2020 Virtual Office Team Ltd.

Virtual Office Team Ltd is a company registered in England and Wales. Company no. 11163195, 133 New House Park, St ALbans AL1 1UT