We work with lots of different individuals and small businesses, who have various needs, from ad-hoc support to a full PA package. 

"Virtual Office Team came just at the right time. We were struggling to fit everything in we needed to do for the  business between school hours. We had lots of ideas and also enquiries but couldn’t action them which was becoming frustrating for us! A year on, and we’re so happy with how the business is running with the support from Virtual Office Team. Our calls and emails are answered, even if we’re not around and it’s so easy to log and track client programs, we’re no longer drowning in paperwork"

 

Summary 

We met this client at a local networking event last year. They were running a business within nutrition and wellbeing, as a partnership and were enjoying success with a growing customer base. As a duo they were managing all of the business admin, digital marketing, accounts as well as delivering the service, having to juggle a lot of it around school pickups and childcare. 

Challenges

When we meet new customers, we believe it’s really important to sit down and understand where the challenges are within the business and how can we help clients enjoy doing the bits they love whilst  helping to grow the company. 

They had reached their personal limits in terms of workload. They felt they weren't able to thoroughly focus on growing and nurturing clients. It was also important to them that the business appeared full time, open within normal business hours, even if they weren’t. They didn’t have the flexibility to answer calls 9-5 every day.

How We Work Together 

We did an assessment of how the day to day business was being run so that we could build a bespoke solution that maximised our service for them. The first part of the solution was to tidy up the loose ends and overhaul some admin procedures, reorganizing their shared drive so finding client programs were easy and also recommending they work digitally on a to-do list rather than in a notebook. 

  • PA20 call package, so we could take the calls, field new client enquiries and were available 9-5pm

  • Email management, responding to enquiries from the website and clearing spam

  • Admin support, evaluating current procedures, filing client information within a database, collating and organizing individual feedback forms. 

  • Managing digital subscriptions and memberships, ensuring renewal and invoices are passed to accountant.
     

Results 

Having worked with them over the year, they’ve grown their client base by 50%, having the time to connect with new clients and develop new programs. Each client received focused time from them, who were leaving positive feedback for the business. We continue to work with them virtually and touch base face to face over coffee (or green tea) on a monthly basis.

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© 2018 Virtual Office Team Ltd.

Virtual Office Team Ltd is a company registered in England and Wales. Company no. 11163195, 133 New House Park, St ALbans AL1 1UT